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How does it work?

Complain

File a claim in 4 simple steps in your language. You do not have to concern yourself with language barriers.

Negotiate

The negotiation takes place on the Youstice online platform and takes just a few clicks. If you cannot reach an agreement with the retailer, try the 'escalate' option to receive a decision from a third-party neutral.

Resolve

When the decision is issued, we will monitor to see if it is implemented. We may terminate Youstice services to those retailers which do not implement reached agreements or issued decisions.

98%
implemented decisions

Our satisfaction guarantee

In order to be part of Youstice, all retailers must achieve agreements with their customers in at least 80% of cases and implement at least 98% of the agreements reached or decisions issued.

  1. What is your issue?
  2. Issue details
  3. What do you want?
  4. Review and registration

What is your issue?

Vehicle not available

Vehicle not available

The vehicle I ordered was not available.
The service provider must make the vehicle for rental available at the agreed time and place.
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Different vehicle

Different vehicle

Although I reserved a specific car it was not available.
The service provider must provide for rental a car which was specified in the contract.
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Defective vehicle

Defective vehicle

I received a damaged or defective vehicle.
The service provider must provide a vehicle that is not defective or damaged and which complies with its description.
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Poor rental service

Poor rental service

I was not satisfied with the quality of the rental services.
Service provider must provide the rental service at the quality agreed in the contract.
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Problem with payment

Problem with payment

There is a problem with a charge or a transaction.
The service provider has the right to receive the agreed price, but he cannot charge more than the agreed price. If the customer makes a purchase with a service provider who is based in a country with a different currency, the currency fluctuations may change the end price of the product or service. This happens at the risk of the customer unless the prices were quoted and invoiced in the currency that is used in the country of the customer.
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Feedback

Feedback

I want to leave feedback on sales point or staff.

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